We want you to feel confident with your CBD or essential oil purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 48 hours of receiving the product to support@mdessence.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame.
If you are not satisfied with our products, you may request a refund of the full purchase price within 7 days of the product received date. Customer is responsible for return shipping. Please submit your request to support@mdessence.com or call 800-692-3830 to speak to Customer Service.