FAQ’s

CBD use has become increasingly popular over the last couple of years as a natural alternative to pharmaceuticals, steroid creams, and OTC medications. If you’re new to the CBD, then you’ve landed in the right place. Here, we’ll answer some of the most pressing questions related to CBD for explain the difference between CBD and THC. We will also do our best to answer any purchasing questions you may have.

What is CBD?

CBD (cannabidiol) is one of over 60 active chemical compounds (or ‘cannabinoids’) in the marijuana plant. It’s usually the second-most abundant cannabinoid, behind THC.

Does CBD come from Marijuana or hemp?

Marijuana and hemp are two different varieties of cannabis that come from the same species of plant (Cannabis sativa L). In general, CBD is found abundantly in both. However it’s important to note that CBD is typically found in the seeds and stem of marijuana – not in the flowering buds (which is the part that you smoke).

What's the difference between Marijuana and hemp?

The hemp plant is an entirely different strain of cannabis that contains high quantities of CBD throughout (stem, buds, etc), and practically zero traces of THC. If a hemp plant contains more than 0.3% THC, it is then technically a “marijuana” plant. Most all CBD-based products come from the industrial hemp plant.

What is the difference between CBD and THC?

THC affects the brain by binding to naturally-occurring CB-1 receptors in the central nervous system. CBD is a differently-shaped molecule that binds to CB-2 receptors in cell and body tissues outside the central nervous system.

Will CBD get me high?

No, CBD will not get you high. Like we just said THC is the molecule that binds to receptors in our brain and is the one responsible for the psychoactive effects of marijuana.

In fact, CBD is antagonistic to the marijuana high; it actually prevents THC molecules from binding to the brain’s receptors (hence the reason why it’s often used to subdue the ‘paranoia’ effects of super-potent THC strains).

How do I take CBD?

Most CBD medications are taken orally via oil drops that are placed under the tongue and held for 60 seconds before swallowing. Topical creams and ointments are also effective, as is smoking or vaporizing CBD-rich marijuana strains like ACDC or Charlotte’s Web.

What is CBD Oil?

CBD oil is a liquid cannabis extract that contains virtually pure CBD. It’s commonly made from seeds of the hemp plant (CBD hemp oil) and the stem of industrial hemp.

How does CBD work?

CBD functions by binding to cannabinoid receptors in the body’s endocannabinoid system. These receptors have been found in virtually every cell and tissue type in the human body (hence the seemingly endless array of CBD uses).

Is CBD legal?

In states where medical marijuana is legal, any CBD product (whether it comes from hemp or marijuana) is of course perfectly legal. Outside of these legalized states (including shipping from legal to non-legal states), things tend to be a little less clear.

According to ProjectCBD.org, “Federal law prohibits U.S. farmers from cultivating hemp as a commercial crop, but the sale of imported, low-THC, industrial hemp products is permitted in the United States.”

Technically, this means that as long as the CBD product (oil, vape, topical, etc) is produced from the seeds and stalk of the industrial hemp plant (with less than 0.3% THC), it is permissible to buy, sell, and ship across state lines. (However, in articles like 2014’s Farm Bill, the exact rule seems to be a little less clear).

All in all, the fact remains that millions of people buy and use CBD products every day of their lives, and the medication is only getting more popular and widespread with each passing day.

Is CBD natural?

Yes, CBD is a 100% naturally-occurring chemical compound that comes directly from the cannabis plant. It is not synthetically made.

Do all marijuana strains have CBD?

Not all marijuana strains have CBD in their flower buds. But yes, every cannabis plant (whether it’s marijuana or hemp) will have CBD in the stem and seeds.

How is CBD isolated from the cannabis plant?

CO2 extraction is the best method to extract pure CBD isolate, in which state it exists as a clear/white crystal. This method is preferred over other methods because it leaves practically zero traces of chemical contaminants in the end product.

Alcohol extraction is another method, wherein a liquid such as ethanol, butane, or hexane is run through raw plant material to extract the CBD and then evaporated to leave only the active cannabinoid. This can be a dangerous method because it’s prone to leaving excess traces of the butane or hexane chemicals in the extract.

Also, infusing vegetable oil (i.e. olive oil) is another effective way of extracting CBD. All you do is grind up the raw plant material, decarboxylate (heat) it, and let it sit in boiling (100-deg Celsius) oil for about 2 hours.

Are there medical studies on CBD?

Absolutely! CBD infused oils are a fantastic ingredient to cook with.

How do I know what dose of CBD to take?

This one is tricky because it of course depends on what you’re using the medication for, and also on how b the product is. For effective treatment of the majority of conditions, most people use between 10-50 mg of CBD per day total. (For reference, 1 mL of a potent oil might contain 50 mg of CBD. Make sure you read the label on your product to ensure proper dosing.

Will CBD show up on a drug test?

A high-quality CBD product with minimal THC is incredibly unlikely to show up on a drug test. However, low quality CBD products may contain more traces of THC than they claim, in which case it is possible for a screening to pick up on the drug. (Research has shown that people who consume 6 mg of THC per day have a 25% chance of failing a drug test. This translates to about 2,000 mg per day of CBD oil with a THC content of 0.3% or less).

How do I change my billing and/or shipping address?

To edit your billing and/or shipping address, follow the directions above in “Where do I make changes to my account?”, and select the “Address Book” section. Once you’re there, you’ll be able to add, edit, or remove addresses used for billing and shipping.

When is the customer service center open?

Our Customer Service department is open 9 AM-7 PM EST Monday-Friday to answer your questions.

How do I know if an item is available?

Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.

How do I check the status of my order, return or exchange?

You can check on the status of your order by clicking on the Order History page in the ‘My Accounts’ section of our online store.

Do you send order confirmations?

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.

Why is my order delayed?

Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

  • We were unable to obtain a proper credit approval for your purchase
  • We were provided a credit card billing address that could not be verified with your credit card issuer.

Please note that it’s important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order’s security.

What payment methods do you accept?

BeautyCare accepts the following forms of payment:

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express

Your credit card will not be charged until your item is shipped.

Where do I make changes to my account?

To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.

What is your return policy?

We want you to feel confident with your CBD or essential oil purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 48 hours of receiving the product to support@mdessence.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame.

If you are not satisfied with our products, you may request a refund of the full purchase price within 7 days of the product received date. Customer is responsible for return shipping. Please submit your request to support@mdessence.com or call 800-692-3830 to speak to Customer Service.

What are your shipping methods?

USPS First Class: Domestic packages usually arrive within the end of 1-3 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
FedEx Smart Post: Domestic packages usually arrive within the end of 2-7 business days according to their website.
FedEx Express Saver: Domestic packages usually arrive within the end of 3 business days according to their website.
FedEx 2 day: Domestic packages usually arrive within the end of 2 business days according to their website.
FedEx Standard Overnight: FedEx is committed to deliver the next day before the end of the business day, according to their website.

How do I apply my promotion code?

To redeem a promotion, simply enter the code you received in the box titled “Offer Code” during the checkout process. Please note only one offer code can be applied per order.

How do I know it's safe to purchase CBD online?

To ensure the legality of buying CBD products online, you need to make sure the company you’re buying from is reputable and that the product was made from industrial hemp with less than 0.3% THC content. While transporting marijuana across state lines (from legal to non-legal states) is against the law, transporting hemp and hemp-based products is safe. Remember, millions of people all over the US (and the globe) are using CBD products every day to effectively treat their medical conditions.

What about CBD topicals? Do they work?

CBD topicals have proven effective for skin conditions like psoriasis and eczema, as well as for localized muscle soreness and joint pain resulting from arthritis-induced inflammation.

Can I cook with CBD?

Absolutely! CBD infused oils are a fantastic ingredient to cook with.

Are there side effects of using CBD? Is it safe?

The only significant danger/side effect of the drug is in vaping CBD oils that were produced using a thinning agent, such as propylene glycol. When burned/vaped, propylene glycol produces formaldehyde, which is a known carcinogen. CBD oils produced by CO2 extraction are much safer and more pure than oils that were produced with liquid alcohol/thinning agents.

Other than that, most research has concluded that CBD is perfectly safe with no known side effects, though some users have reported drowsiness, lightheadedness, low blood pressure, and dry mouth. Also, some patients with Parkinson’s Disease have reported an increase in tremors.

If you have more questions feel free to contact our Customer Support Team. You may email us at info@mdessence.com or contact us at (800) 692-3830 and the operator will direct you to the right person.

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